Charge for a Cancelled Account that was Transferred
Last year I purchased a home and set up a new service at the home, which was to be a transfer of my existing service from my apartment. This was not processed correctly by Comcast agents (likely because it HAD to be set up via chat) and I am being charged for an "early-service cancellation" in error. I have called several times and been transferred all over. I was assured by the last agent the issue was resolved the fee would be refunded. However, I've now received a letter from a credit agency.
Please help me get this resolved. I am not going through the nightmare of a phone system and would appreciate an email address to send this to.