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Visitor

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2 Messages

Tue, May 24, 2022 2:31 PM

Charge for a Cancelled Account that was Transferred

Last year I purchased a home and set up a new service at the home, which was to be a transfer of my existing service from my apartment.  This was not processed correctly by Comcast agents (likely because it HAD to be set up via chat) and I am being charged for an "early-service cancellation" in error. I have called several times and been transferred all over. I was assured by the last agent the issue was resolved the fee would be refunded.  However, I've now received a letter from a credit agency.

Please help me get this resolved.  I am not going through the nightmare of a phone system and would appreciate an email address to send this to.

Accepted Solution

Official Employee

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237 Messages

1分前

Good Morning!
Thank you for reaching out to our team here via our very own Community!
We'd be happy to help in getting to the bottom of any billing concerns that may be had!
Please feel free to join us via a private message, and be sure to include the address in which we'd had services established as well your current address, and your first and last name! Rest assured, you're in good hands! We look forward to chattin' with ya!

Here's the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Visitor

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2 Messages

1分前

Thank you for the quick response. I've located the direct message. Suggestion - why not put this email address somewhere visible on my customer account or on the website?

Official Employee

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237 Messages

Thank you for responding via direct message, we did receive it and will join you there!
My apologies as I'm not certain what email address may be being referenced!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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