Visitor
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4 Messages
Charge error
"I am disputing a $100 Technician Recovery Fee on my recent bill. I am an existing customer, and my service suddenly stopped working. The technician came out and found a faulty line splitter inside the apartment, which they replaced. The technician did not disclose any charge to me during the visit, nor did I authorize a $100 fee. Because this was a routine maintenance issue on a line component and not a problem with my personal equipment, I am requesting that this $100 charge be credited back to my account immediately.
user_p8153s
Visitor
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4 Messages
8 hours ago
Can you help me please? Greatly appreciate it, thank you
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EG
Expert
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121K Messages
4 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEmilyB
Official Employee
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3.2K Messages
4 hours ago
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user_p8153s
Visitor
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4 Messages
4 hours ago
Hi,
The splitter was not part of home install kit but pre existing from Xfinity in an apartment building. I also was never told there would be a charge for this. Can you please waive the fee? I would really appreciate it. Thank you so much for your time and any help you can provide me I would be extremely grateful.
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user_p8153s
Visitor
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4 Messages
12 minutes ago
It was pre-existing Xfinity equipment, a bad splitter. If the splitter was good I would have never needed the technician to show up. There was never a failed self install
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