Visitor
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1 Message
Charge dispute
I have a charge on my account for equipment I know I turned in but I’ve misplaced the receipt. Can you look into waving that charge? I was trying to take advantage of a promo with two Apple Watches as a diamond status member but they said I got an outstanding charge for something I know I turned in.
XfinityThomasA
Official Employee
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3.9K Messages
5 hours ago
Thank you for joining us here on the forums for help with your billing charge, user_2ztrsi. Our team would be happy to help take a closer look.
Please send us a Direct Message.
On a Desktop:
Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.
Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.
In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.
On a Mobile Device:
Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.
How to: Direct messaging within the forum
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