Visitor
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1 Message
Charge dispute
Hello, I have attempted to clear a charge through 5 different support agents and all have promised they would easily clear it. None have, I’ve spent 5+ hours of my life trying to get a charge cleared as I never used the service. I used my own box, set up the service, and then immediately cancelled and switched at neighbors advice. I’ve been trying to do this for A YEAR! I cannot speak to anyone in charge and they’ve sent the bill to collections. I can’t believe what a negative experience this has been for someone who did not even use the service. PLEASE! Can anyone help?
XfinityJustinC
Official Employee
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1.3K Messages
21 hours ago
Hello, @user_trmnwm thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and I'd like to help with the billing concern and sorry to hear you weren't able to get this resolved previously. We offer a 30-day money-back guarantee for Xfinity TV, Internet, security, and home phone service: https://www.xfinity.com/support/articles/xfinity-customer-commitment
I'd definitely like to investigate further and help get this resolved. Since I will need to gather some information that we don't want here in our public conversation, when you have time please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
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• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address
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