Visitor
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1 Message
Charge after internet cancelation
I am getting charged after internet cancelation on 04 March 2024 for internet account.
I need refund and no future charge.
Visitor
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1 Message
I am getting charged after internet cancelation on 04 March 2024 for internet account.
I need refund and no future charge.
EG
Expert
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110.1K Messages
1 year ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAngie
Official Employee
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1.8K Messages
1 year ago
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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user_lpk22
4 Messages
1 year ago
@user_c363f7 watch your dates, and get a clean bill showing it's resolved. They backcharge you a month. Watch your bills and mail, they will tell you your balance is $0 to get you to stop contacting them but will send it into collections. and once it's closed on Xfinity's side, they cannot edit it.
I talked to multiple people who had ASSURED me I had a $0 balance. The screenshot below was March 25th after I received a post-cancellation bill. I had cancelled in January with a February date. It's May now and I received a phone call from debt collections for a late bill today, including a late fee that I had to pay for my credit to not be affected. I screamed on the phone for 2-hours at Xfinity and at the end of that phone call (of course after being passed to multiple people in true xfinity-fashion), they told me the account was closed and they couldn't edit anything even if they wanted. I asked them why they didn't tell me at the beginning of the conversation and they said "because we wanted to explain our side of the situation". Which was, let me put you on hold and look at your account for 20 minutes. i'm sorry you were given false information, i'm here to help...but this is what your account is. I believe you that our team gave you inaccurate information...but we can't do anything about the total at this point. Our bad...
good luck.
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