Charge after cancelling

Question

I spoke on the phone to someone who told me that they were going to cancel my account at the end of the billed month, so that I would not start the next month of Wi-Fi and would not owe any money. A few days later I verified this through the agent chat that again I would have my account cancelled and would not owe for another month. I received a message that I owed for the month, how do I fix this?

XfinityThomasA · Answer

We're sorry to see you go, user_xoib68! We appreciate the time you spent with us. Just to make sure everything went smoothly—have you received the confirmation email for your disconnection request? To help clarify billing, Xfinity bills one month in advance, and charges are prorated to your disconnection date. Your final bill will be clearly labeled as such and will not include any new charges for future services. However, depending on your account's status, and payment history; there may still be a remaining balance for services used up to the disconnection date. Can you confirm if you received your final bill statement or a regular monthly statement?

Billing

user_xoib68

Charge after cancelling

XfinityThomasA

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