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user_zsufdv
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09/18/2026 5:27 PM

Chapter 7 Xfinity Mobile DPP’s

Hi,

I filed Chapter 7 bankruptcy in July 2026 and had several Xfinity Mobile device payment plans that were opened before the filing date.

I plan to keep my Xfinity Mobile service and the devices, but I am trying to understand how Xfinity handles the remaining pre filing DPP balances after a bankruptcy filing.

Are those remaining device balances credited since they were purchased before the filing date? 

I’ve reached out a few times about this with no luck. I’d appreciate any help. Thank you!

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9 hours ago

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XfinitySeth

Official Employee

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1.6K Messages

9 hours ago

Howdy user_zsufdv 🙌 Thank you for dropping by with your questions, and we'd love to get you all the information you need relative to your bankruptcy filing. We're grateful you intend to stay with the Xfinity Mobile family, so we don't want there to be any confusion about the status of your account 👍

 

To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

 

You can see how to send us a direct message here,

How to: Direct messaging within the forum | Xfinity Community Forum

 

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