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user_wrc9if
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Monday, February 2nd, 2026 6:05 PM

chapter 7 stay

I found for bankruptcy. Gave Xfinity my case number and told them that I filed. They won’t resume service unless I pay the past due amount. It violates the stay that went into effect with my bankruptcy

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15 days ago

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user_wrc9if

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16 days ago

I’ve spent hours on this. They opened the ticket which included the case number for my bank bankruptcy. Then they closed it saying they couldn’t confirm it. I’m asking to speak with someone who can handle this one person gave me a number that was out of service. The other said to go to the local store. My account still says I must pay the past due amount to resume service. I tell them I don’t want to resume service. I need a new account post bankruptcy and no one understands.

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XfinityThomasD

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1.7K Messages

 

user_wrc9if Thanks for creating a post. A new account wouldn't be created and you'd be able to continue using the same service and equipment you have now. For clarity, the previous balance would be removed from the account, up to the date that bankruptcy was filed. Days of service after this date would still be normally billed, and if that portion is what is considered past due, then a minimum payment would still be required to restore services.

 

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16 days ago

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user_wrc9if

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How do I restore service? The customer service reps don’t understand that the bankruptcy means they cannot expect me to pay the past due balance? I work from home, I need my high speed service ASAP. Is there another number I can call? Or a department to ask for? 

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15 days ago

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XfinityThomasD

Official Employee

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1.7K Messages

The first step would be processing the bankruptcy ticket for the account to have the previous balance removed, which would be done by our backend team through a ticketing system. Once that is completed, then we can have a better idea of what balance remains on the account and if there is any residual past due balance that would need to be resolved as well. Our team can check on the ticket and see what options are available to us. To do so, please send our team a direct message with your full name and address.

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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15 days ago

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