Visitor

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1 Message

10/28/2026 3:03 PM

Chapter 7 bankruptcy

I file chapter 7 bankruptcy on 7/16. I've been calling xfinity customer service for months. They don't understand what this is and what this means regarding my bills. I need help pleae

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Official Employee

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3.9K Messages

6 hours ago

Thanks for reaching out to us,  you've reached out to the right team to assist you with your concerns! Please send me a direct message including the first and last name and complete service address to get started.

 

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:" line, type “Xfinity Support”.
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press “Enter” to send it. 

How to: Direct messaging within the forum | Xfinity Community Forum

 

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