2 Messages
Channel deleted
It is absolutely amazing that u guys still have customers! U can't get someone on the phone,u charge $100 to get someone out to service YOUR EQUIPMENT! U charge an absurd amount for your service & u keep going up,now u're taking away channels! UNBELIEVABLE What is really going on???? Channel 13 in my town is completely gone! How is that possible with the millions of paying customers that u have that u can't negotiate a deal with one Channel! U find ways to over charge people by having to bundle a package just to get another Channel. Case in point....use to be u could get TCM alone,now u have to bundle it with a sports package that has absolutely nothing to do with classic movies to get it!
XfinityGabby
Official Employee
•
1.5K Messages
2 years ago
Hello, @user_01fec6. Thanks for reaching our team on Forums, we can understand your frustration while trying to enjoy your services. We consider many options based on our customers' diverse interests and offering a wide variety of quality channels that everyone will enjoy. Each channel is chosen based on factors like:
- Quality and diversity of programming.
- Legal requirements.
- Federal regulations and restrictions.
- Contractual agreements with the programmer to carry a channel.
- Customer feedback and requests.
We have to pay for almost every channel we carry, including new networks that launch. So we're careful about adding channels that could increase customers’ bills due to the fees charged by the owners of the channels. These fees may not reflect an appropriate value for our customers, but we try to make agreements that will give our customers the content they want at a price that is reasonable.
Regarding tech visits, there's also always a chance there will be a charge for a technician visit to make repairs, but there's never a charge to fix any issues related to the Comcast network.
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