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user_ojbs2s
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Visitor

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2 Messages

Friday, September 12th, 2025

Changing due date

I log into my account to change my due date, and every time i do there’s always an error. This is what it says…i then have to call, and get the runaround, and get lied too. I need to know how this is going to get fixed

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10 hours ago

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XfinityAngie

Official Employee

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2K Messages

10 hours ago

 

user_ojbs2s, Thank you for reaching out to Xfinity Support. I know this can be frustrating. Here are step-by-step instructions on how to change your due date. To change your billing due date, follow these steps:
  1. Sign in to xfinity.com.
  2. Click the **Account** icon and then select **Billing**.
  3. Scroll down to **Bill Settings** and click **Bill Due Date**.
  4. Choose a new date from the drop-down menu and click **Continue**.
  5. Review your current and new due dates, then click **Submit**.
  6. Confirm the change on the next page.

Note that the new due date takes effect on the second bill after your request, and you must keep it for at least six months.

 

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user_ojbs2s

Visitor

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2 Messages

10 hours ago

I did all that, i sent a screenshot of what im getting when i do it.

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XfinityAngie

Official Employee

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2K Messages

 

user_ojbs2s, Let's take a closer look at your account and see if I can help on this side of things. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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