Changing billing date has been erroring for days

user_vrdstc Thank you for reaching out about changing your billing date and the page not loading for you. I was able to log in directly at Xfinity.com and follow the steps here without any errors. I would make sure you are using the full site and not the mobile app, as the site has more billing options. I also recommend being connected to your home wifi network to help verify your account when logging in, and I used Chrome as the browser. If that does not help, you may want to try a different device.  

Also keep in mind to be elgible to change your due date you must have:

• Have completed at least one billing cycle
  • If you’re an existing customer who just moved, you need to go through at least one bill cycle before changing your bill’s due date. This is because you get a new account number when you move. 
• Not have a past due balance.
  • If you are past due, you can make a payment for the full past due balance and then change your due date. This excludes payment arrangements and scheduled payments.

Once you change your bill’s due date, you need to keep that billing date for at least six months.