user_vrdstc Thank you for reaching out about changing your billing date and the page not loading for you. I was able to log in directly at Xfinity.com and follow the steps here without any errors. I would make sure you are using the full site and not the mobile app, as the site has more billing options. I also recommend being connected to your home wifi network to help verify your account when logging in, and I used Chrome as the browser. If that does not help, you may want to try a different device.
Also keep in mind to be elgible to change your due date you must have:
Have completed at least one billing cycle
If you’re an existing customer who just moved, you need to go through at least one bill cycle before changing your bill’s due date. This is because you get a new account number when you move.
Not have a past due balance.
If you are past due, you can make a payment for the full past due balance and then change your due date. This excludes payment arrangements and scheduled payments.
Once you change your bill’s due date, you need to keep that billing date for at least six months.
user_vrdstc Thank you for letting me know. You mentioned this was a brand new account, but you have completed your first billing cycle. Has your 2nd bill posted to the account yet? Or was your payment made recently for your first month of service?
Are you connected to your home network when getting this error? Have you attempted incognito mode to see if there is any difference there?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Let us know if you notice any difference with incognito, user_vrdstc! Also, yes that is correct.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityAmandaB
Official Employee
•
3.3K Messages
1 day ago
Also keep in mind to be elgible to change your due date you must have:
Once you change your bill’s due date, you need to keep that billing date for at least six months.
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