2 Messages
Changes to my Monthly Plan Without my Permission
Hi, I got a call a month ago offering a free trial to upgrade my plan. I never agreed to it, but the change got applied anyway and now I am being billed extra for this change. Firstly, this should have never been confirmed in the first place since I never gave my permission. Secondly, I should have received another call or warning asking if I wanted to actually pay for and apply this change going forward, which I never did either. How can I reverse this charge increase, or who can I speak to to do so? Thanks.
XfinityKrista
Official Employee
•
1.5K Messages
24 days ago
Hello @user_kv3vlj, thank you for taking the time to reach out on social media. I understand your concern with the upgrade, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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