Visitor
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1 Message
Changed plan - charged the same as last month
Hello Xfinity,
On my account, I called the very first day of this current billing cycle to reduce my current Wi-Fi speeds in order for a lower bill. Today I got an email reminding me of my payment that's due in 4 weeks; however, the bill is the exact same amount. I need this to change to my new plan that I switched to, this is unacceptable
EG
Expert
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115.8K Messages
2 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBradM
Official Employee
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1.1K Messages
2 hours ago
@awali96 Our system does not generate another statement after a change of service has been made, that is what the confirmation emails are for. At the top of each month's statement shows the bill print date and if changes are made after that date, they will not reflect online or through the Xfinity app until the next month's statement. However, our billing system updates customer's ledgers within 24 hours after a change is made. If you have automatic payments enabled, the system will process the prorated amount, rather than what was printed on the original statement. Otherwise, we would have you pay what was printed on your current month's statement and pay the adjusted statement balance next month after the change processes.
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