adnguyen19891's profile

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Sun, Nov 8, 2020 7:00 AM

Changed plan but bill still shows amount for old plan

I changed my internet plan on Nov 7th and have received email / website confirmation but I still see a bill for the old plan's amount for the upcoming cycle.

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7 m ago


@adnguyen19891 wrote:
I changed my internet plan on Nov 7th and have received email / website confirmation but I still see a bill for the old plan's amount for the upcoming cycle.

That isn't going to update until your new billing statement is posted.  If you have a bill due make sure you pay that amount.

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