Visitor
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8 Messages
Changed Payment Arrangment Made in Writing Without Consent
My payment arrangement (arranged with Xfinity agents for the 10th/11th of March) was changed today and my services disconnected despite my having the confirmation In Writing of a payment arrangement set for the 10th/11th of March and that my services WOULD NOT be disconnected or disrupted by this arrangement. I download and screenshot all of my transcripts with Xfinity in the case that this happens. I have been gaslit by the company before. As this is in writing, it is a written contract. I would like my services Reinstated. I have been an Xfinity customer for years.
EG
Expert
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116.4K Messages
5 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySara
Official Employee
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2.4K Messages
4 hours ago
@Cypressd - We can definitely understand this billing concern, and I'm glad you've reached out to our team for help. Knowing that manual overrides of existing agreements (even just dates) can be cancelled by automated audits of our billing system, I am not surprised to hear service was interrupted as this may be what happened (albeit the agents probably had the best of intentions to help). That being said, we can absolutely take a closer look and let you know what options you have as of today. Could you please send our team a direct message to continue?
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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