drewguitar's profile

Frequent Visitor

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12 Messages

Friday, August 2nd, 2024 10:11 PM

Changed my plan but "view my bill" keeps showing former plan.

Hello -

My old package plan expired July 25th and was set to go to a new billing rate.  That same day, I logged into the xfinity website updated my plan to a new package deal.  It was a very easy experience and nice to be able to update online instead of calling.  Got an email confirmation it was completed. 

Problem is, when I log into xfinity, it shows my upcoming payment to be the amount due before I made the plan updates.  If I go to view my bill, it shows the bill as if I had not made a change to my plan.  When I click the "change my plan" link in the bill section, it clearly shows my new plan and the correct billing rate.  I am thinking / hoping this is just a system thing and when my autopay kicks in, I wont be charged at the higher rate.  Would someone from xfinity be able to verify this?

Thank you!

Drew

Accepted Solution

Official Employee

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570 Messages

2 months ago

Thank you for working with us to figure out your billing cycle and seeing changes made after the cycle are not accurately reflected in the Xfinity app or web portal until the account goes through another bill print date you can find at the top of your Xfinity monthly statement. 

Accepted Solution

Frequent Visitor

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12 Messages

1 month ago

Just in case anyone else experiences this -  I was charged at for the month at what my bill would have been if no changes were made.  After the payment was made, I got an email with next months bill which is showing an amount due far lower than what my normal monthly bill will be with the new plan.  In all, the two amounts balance out to equal two monthly bills at my expected rate. 

Official Employee

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819 Messages

2 months ago

drewguitar Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 
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