1 Message
Changed my Legacy Plan Fraudulently
I had a legacy plan under Super+More and all my channels. I chatted with the Rep as I was going to change my plan but then decided not to. He offered a discount and I literally said to him, I don’t want anything changed and he assured me that he could give me a discount and still keep my same plan. I asked him if I could save the transcript and he said yes. I saved the transcript, today look at my channels and my subscriptions are gone and including my Netflix. When I looked at the transcript, all my comments are removed and the only comments I see are the reps. I literally told him to not remove any of my channels and I didn’t want anything changed. Now Xfinity is saying i no longer have the legacy card.
XfinitySheila
Official Employee
•
1.1K Messages
3 months ago
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