Visitor
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1 Message
Changed billing date
I moved payment to March 3 last week I have email confirmation and I just got a email saying it was taken out today now my account is over drafted.
Visitor
•
1 Message
I moved payment to March 3 last week I have email confirmation and I just got a email saying it was taken out today now my account is over drafted.
XfinityPaula
Official Employee
•
1.9K Messages
7 hours ago
Good morning user_u9l15u! Thank you for reaching out to us. I'm sorry to read that we processed the payment early. I know how there are times when we need just a few days to make ends meet. I would be happy to investigate this for us and help ensure there are no additional payments processed before the requested time.
Please send us a direct message with your name and service address.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message
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