bmackenz's profile

Visitor

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3 Messages

Wednesday, October 22nd, 2025

change services cycle dates (not just payment date)

I'm looking to change my service dates, not just the auto-payment date

my current service cycle is from the 28th of each month to the 27th of the next month, with auto-pay on the 16th.

I would like the services dates to change to be the 1st of each month through the last day of each month (or even the 2nd or 3rd to allow for 30 vs 31 day months).  Because I receive an allowance from my employer, I need the service date to be at the beginning of every month, not the end.

if I change the payment date will the service date also change?

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Official Employee

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2.6K Messages

11 hours ago

@bmackenz

Thanks for reaching out to us, this link https://www.xfinity.com/support/articles/due-date-change Has great information on how you can change your due date

Visitor

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3 Messages

I specifically said I do not need to change my DUE date, I need to change my SERVICE date - see post

I'm looking to change my service dates, not just the auto-payment date....  if I change the payment date will the service date also change?

Official Employee

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2.6K Messages

 Thanks for clarifying, you can't change the dates of service because that's based off when services were installed and activated.

 

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Visitor

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3 Messages

got it, thanks for the information

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