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user_40e3ac
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4 Messages

Monday, January 22nd, 2024 3:35 PM

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change service

I am trying to find out how much just Xfinity internet service will be?  I am thinking of deleting all my other services (phone, home security, etc...) and can not get straight answer -

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Updated 

2 months ago

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EG

Expert

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105.7K Messages

8 months ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityAngie

Official Employee

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1.2K Messages

8 months ago

 

user_40e3ac, Thank you for reaching out to Xfinity Support. I would be happy to take a closer look at your account and see what we can do. Please send us a DM with your name and full address by doing the following: 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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user_v5g4f4

1 Message

2 months ago

want a cheaper service plan

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XfinityRaf

Official Employee

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448 Messages

Good afternoon @user_v5g4f4. We can certainly take a look at your account to see what new promotions are available.

When you have a moment, please send our team a direct message with your full name and full address to get started.

 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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