Visitor
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3 Messages
Change payment method
I talked to an xfinity rep on the phone yesterday and she said if you auto pay by credit card the discount is only $5 but if you switch to a bank account it’ll be a $10 discount. It was hard to hear her so I just went online today to change my payment method. After I put in my checking account info it says new payment method cannot be added. What should I do? I don’t want to call bc it takes forever to speak to someone then I have trouble hearing them.
CCShaina
Problem Solver
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393 Messages
2 years ago
Hello @user_a731ca and thank you for reaching out here with your billing and payment concerns to the Xfinity Community Forums team. The information provided regarding the $5 and $10 discount difference for automatic payments is correct, but I am sorry to hear that you are having difficulties when updating your payment information.
I'd like to look into this further; could you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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user_664024
Visitor
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5 Messages
2 years ago
I am having the same issue. Have tried several times to change my payment method (from CC to a bank account) but site keeps telling me I'm not authorized?
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user_4a71a8
Visitor
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1 Message
2 years ago
I am also facing the same issue. Kindly help here.
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