Visitor
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2 Messages
Change of service not reflected in latest billing statement
Hi,
I recently made a change in my service. I dropped Internet and TV and only kept Security service. It was a nightmare trying to get that done. But I finally reached an agent on the phone who told me that it was possible. This change was made in or around July 26th. I just checked and I no longer have cable or Internet service but I'm still being charged for my full packages I previously held. Could use some help in getting this sorted out.
Accepted Solution
Again
Expert
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31.9K Messages
3 years ago
@thx2112
Check the date on the billing statement. Is it right around the time you made the change to your service? If so, that's why your bill remained the same - it was generated before/right after you made the changes and wouldn't reflect the changes or price. Personally, I would pay what is on the billing statement now and then you will receive a credit on your next statement.
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