1 Message
change my preferred payment
I am trying to change my preferred payment as the one you have is an old one. Not active. But when I go to your website it just asks me how I would like to verify you identity. I have had the code sent to both my phone number and email. Then I enter the code that has been sent. Then it just sends me back to the verify your identity question. I have entered many passwords sent to me but it just keeps going on in a circle. I tried to call but spent over 10 minutes just trying to get through the prompts to a real person because your automated system can't help with this. It just sends me back to my billing page where I AM NOT able to change my preference. I am trying to make sure that my payments get to you but clearly I have failed. I have really never had such a hard time giving someone money before. Is there anything that I can do?
Suzanne
EG
Expert
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107.1K Messages
13 days ago
Not Non-X1 Service related. Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEva
Official Employee
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1.3K Messages
13 days ago
Hi Suazanne, are you still having issues with updating your payment? If so, have you r tried a different browser or clearing cache and cookies? You can also try private or incognito mode.
If you are still experiencing issues after that we can try sending you a payment link as well. To do so, please send us a direct message with your full name and service address to get started.
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