change my plan back to original as i am a victim of a fraudulent message

user_195jxx Good morning! Thank you for taking the time out of your Saturday morning to reach out to our Xfinity Forums Team. Your account security is one of our top priorities in making sure your account is secure. I'm including some resources for you to have in the future. Additionally, I can take a look at your services and pricing, and see what can be done with your promotion to get you back to a happy price point. To get started, can you please send a Direct Message with your name, and service address? 

 

-Enable Two-Factor Authentication (2FA) on your Xfinity account if you haven’t already.
-Monitor Your Account Activity for any unusual activity.
-Report Suspicious Calls directly to our dedicated security team to aid in ongoing investigations

https://internetsecurity.xfinity.com/help/alerts 

reportfraud.ftc.gov 

 

 

Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it