U

Friday, April 12th, 2024 2:40 PM

Closed

Change my card payment

I need to change my card payment for my now WiFi pass. I couldn't find nowhere in the app to change it 

Official Employee

 • 

2.1K Messages

8 months ago

user_40j91j Hi there! I appreciate you doing everything on your end to stay on top of your prepaid wifi account. We have the option to create a profile where you could manage your account and enroll in our AutoRefill service. To do so, please visit this link and follow the steps provide in the document https://www.xfinity.com/support/articles/xfinity-prepaid-app.

1 Message

3 months ago

I despise Xfinity!!!! I've been trying for 2 hours to speak to someone to resolve 3 issues and have tried everything. I've even tried to resolve my 3 situations online but the system keeps taking me around in circles.....I HATE XFINITY!!!!!!!!!!!

Official Employee

 • 

892 Messages

 

user_j0cd3q Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here