Change in my bill

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Hello there, we would love to help answer any questions you are having about your plan. You can share those questions here. If you have more specific questions where we will need to be looking at the bill itself we do ask that you send us a direct message with your full name and service address. Remember most increases are explained in your billing a statement before these happen and can usually be due to an offer expiring/ending. 

To send a direct message: 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it