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user_ux8buy
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Wednesday, December 25th, 2024 11:03 PM

Change due date

Need to change dye date to reflect pay date.  I get paid on the 25 of every month.  Please change due date from the 14 to the 25th. Thank you

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Updated 

3 months ago

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EG

Expert

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109.9K Messages

4 months ago

The concern is not "Community Knowledge Base" related..................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityAngie

Official Employee

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1.8K Messages

4 months ago

 

user_ux8buy, Thanks so much for reaching out to Xfinity Support. Changing your billing due date is something that you will need to do. Don't worry, I have instructions to walk you through it. Let us know if you have any questions. Remember, it can take to billing cycles for the new due date to take effect. 
 
To change your billing due date on Xfinity:
  1. Sign in to xfinity.com and go to the Billing section.
  2. Scroll down to Bill Settings and click on Bill Due Date.
  3. Choose a new date from the drop-down menu and click Continue.
  4. Review the changes and submit them.
  5. Confirm the due date change by clicking "Thanks, I’m Done."
  6. Receive a confirmation email with the new due date.
  7. To cancel or change the request, go to Bill Settings and follow the prompts.

 

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user_b1qbyf

6 Messages

@XfinityAngie​ 

I have been trying to change my due date but keep getting an error message saying "looks like something went wrong reload the page"  I have tried both the website and the app and neither are working to change my due date.  What can I do to get this resolved?

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3 months ago

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XfinityBenjaminM

Official Employee

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2K Messages

 

user_b1qbyf When you can, please try using a different browser to see if you still receive the error. If you do, please let us know.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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user_b1qbyf

6 Messages

@XfinityBenjaminM​ still having the same error using a different browser.

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3 months ago

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XfinityThomasB

Official Employee

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1.8K Messages

user_b1qbyf Can you please confirm what operating system/version that you are using? I was also hoping to confirm what web browsers you are using.  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 months ago

0

user_b1qbyf

6 Messages

@XfinityThomasB​ using my computer which is Windows 11.  As far as browsers I have tried on Google Chrome, Microsoft Edge and Safari.

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3 months ago

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