2 Messages
Change Billing Method
Hi there,
I am trying to change my billing method however there is something wrong with my account. I cannot log into change the billing and keep getting errors on the website. Internally, something is broken and needs to be fixed. I have spoken to support on chat and they have been useless and keep sending me to to the website. I have tried three different browsers, my phone, and have tried logging into the Xfinity app but nothing is working.
Please fix my broken account.
EG
Expert
•
110.9K Messages
1 year ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityKassie
Official Employee
•
1.8K Messages
1 year ago
@user_tmw3yj Good morning! Thank you for taking the time to reach out to our Community Forums Team for assistance with getting logged into your account. I would be happy to assist you in getting this ironed out today. Have you tried to delete your cashe and cookies? I would try that first. Then, please try and reset your password. After your password is reset, you should be able to login. Please let me know if you run into any other issues.
2
0