Hello @user_bpjogw, thanks for taking the time to reach out to our team on Forums. We appreciate you being a customer with us, and I am sorry to hear about your card being hacked. That is never fun and I feel for you having to go through the process of changing your card with all your service providers.
We do try to make it very easy and simple for customers to update that information seamlessly through the Xfinity app or Xfinity.com/myaccount website. Please follow this link https://www.xfinity.com/support/articles/my-account-app-manage-stored-payments, for step-by-step instructions on how to update your card or bank information on file.
Please let us know if you need any further assistance, my team is here to support you.
XfinityAmira
Official Employee
•
4.2K Messages
1 year ago
Hello @user_bpjogw, thanks for taking the time to reach out to our team on Forums. We appreciate you being a customer with us, and I am sorry to hear about your card being hacked. That is never fun and I feel for you having to go through the process of changing your card with all your service providers.
We do try to make it very easy and simple for customers to update that information seamlessly through the Xfinity app or Xfinity.com/myaccount website. Please follow this link https://www.xfinity.com/support/articles/my-account-app-manage-stored-payments, for step-by-step instructions on how to update your card or bank information on file.
Please let us know if you need any further assistance, my team is here to support you.
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