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user_nande
1st Topic
Originator

2 Messages

Thursday, June 20th, 2024 12:32 AM

Change bill to english

For my last two bills, the language was switched from English to Spanish. How do I switch it back to English?

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Updated 

10 days ago

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XfinityShawn

Official Employee

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1K Messages

5 months ago

 

user_nande My team can help with this. Please visit https://comca.st/2Sjm761 and log into your account. Once you have logged in, at the top, click on "My Account". From that point, look to the upper right and just to the left of your account name, you will see a button that says: Espanol. Click it and you should be good to go. Let me know if you need any further assistance. 

 

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user_nande

2 Messages

Shawn, your directions appear to be for outdated UI. This is what I see in my account.

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5 months ago

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XfinityShawn

Official Employee

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1K Messages

 

user_nande I can take a look on our end to see if we can do that on my side. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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user_za2qk6

1 Message

3 months ago

Has anyone figured this out? My bill has changed to Spanish as well. I should be able to easily change that myself instead of waiting for chat or a phone call into customer service. 

1

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XfinityMarcus

Official Employee

 • 

996 Messages

A change to your bill in this fashion is quite odd, and we would be happy to correct it for you user_za2qk6. Send us a direct message with your full name and complete service address to get started.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

0

user_ag4qei

1 Message

10 days ago

I have the same issue

1

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XfinityRoberto

Official Employee

 • 

1.5K Messages

Hello and welcome to Comcast @user_ag4qei. You are in the right place and we are happy to assist you today.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

10 days ago

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