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user_5ttq9q
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Thursday, January 2nd, 2025 5:15 PM

Case [Edited]

Been trying to get a resolution on case: [Edited: "Personal Information"] and it’s been worse than pulling teeth. I’ve been contacting the support team daily and I’m constantly told this will be resolved within 24 hours here we are a week later. 

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2 months ago

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XfinityEricB

Official Employee

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1.9K Messages

2 months ago

 

user_5ttq9q Thanks for reaching out to us today for help with your ticket concern. I would be happy to review, and assist in any way I can.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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user_5ttq9q

3 Messages

This issue still isn’t resolved and has been escalated numerous times. 

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2 months ago

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XfinityVictor

Official Employee

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1.1K Messages

 

user_5ttq9q Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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2 months ago

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