user_k50y3c, Hi there! Thanks for reaching out. I can understand why an unexpected $10 charge would be concerning, especially if you didn’t request the change.
Based on the information we reviewed, we don’t see anything indicating a $10 activation fee that we would charge for resetting or activating a new password. If you’re unable to sign in or notice suspicious activity, we recommend resetting your password. It’s also a good idea to review recent account changes, make sure your recovery information is current, and enable two-step verification for additional account security. Are you getting this notice of a fee when trying to log into the XFINITY app?
EG
Expert
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122.5K Messages
4 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityGabriel
Official Employee
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3.6K Messages
4 hours ago
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