3 Messages
Card declined (call)
Tried paying my bill on the app, online, and over the phone and have been declined every time. No hold on my bank account and the funds are there so it shouldn’t be getting declined.
3 Messages
Tried paying my bill on the app, online, and over the phone and have been declined every time. No hold on my bank account and the funds are there so it shouldn’t be getting declined.
XfinityBenny
Official Employee
•
790 Messages
1 year ago
@user_o3q7bz Thanks for letting us know! Contact your bank immediately to ensure they're aware of the failed payments. They will ensure the card is accepted for any draft attempts from Xfinity. Remember you can also pay in cash at a local Xfinity store, or use Autopay with your bank account. Here https://www.xfinity.com/support/articles/pay-your-bill-echat is a page outlining all the ways to submit a payment.
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