Regular Visitor
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6 Messages
Can't upgrade because of flex
I'm considering upgrading my plan and buying xfi pods, however I can't do either because of opting in to receiving a free flex device?
I saw this previous post that looks like there is a work around to be able to manage your account with flex, so I'm requesting help to get that process started.
https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Can-t-manage-my-plan-because-I-have-flex-PLEASE-HELP-Updated/m-p/3362910/highlight/true#M33896
I saw this previous post that looks like there is a work around to be able to manage your account with flex, so I'm requesting help to get that process started.
https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Can-t-manage-my-plan-because-I-have-flex-PLEASE-HELP-Updated/m-p/3362910/highlight/true#M33896
Responses
Ceranichole
Regular Visitor
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6 Messages
6 m ago
Seems weird that ordering pods would make it so I can't change my plan.
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ComcastChe
Official Employee
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6.1K Messages
6 m ago
Hi @Ceranichole! We appreciate you for sharing your experience here in the Xfinity Forum. Based on what you've described, a member of my team may just need to go in and complete these changes for you. I'd be happy to help! Please send a private message with your full name and service address as it appears on your billing statement. To send a message, click on my name "ComcastChe," then click send a message.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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