Can't unsubscribe Disney Plus

I want to unsubscribe to Disney Plus. On my Xfinity account, it says to unsubscribe, go to disneyplus.com. I did that and it said to unsubscribe to Disney Plus, I need to do that on my Xfinity account. Since i couldn't unsubscribe at either place, I called Comcast and they looked at it and told me I had to go to Disney Plus to do that. I explained that this was a tight loop and couldn't get it done at either Disney Plus or at Xfinity.com. The Comcast employee I talked to didn't know what to do either. Has anyone else seen this problem and maybe have a solution? Or, is there an Xfinity employee that maybe knows the solution? Thanks.