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snacker31
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3 Messages

Wednesday, September 17th, 2025

Can't unlink Peacock account from being Xfinity managed

The "unlink" option is broken, seems others have had similar issues. I've tried 3 different browsers, cleared the cache, all that stuff. Xfinity support wasn't able to help, sent me to Peacock who said "Due to privacy and security reasons, Xfinity does not share billing information, so we are unable to process any cancelations or refunds for subscriptions purchased through Xfinity". What's the issue here, seems like this should be simple thing. Anyone have similar experience and what did you do to resolve it?

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4 hours ago

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XfinityRaul

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5 hours ago

@snacker31 Thank you for reaching out to our Community Forums. You should be able to cancel Peacock Premium by following this 'Manage Your Peacock Subscription on Xfinity' article: https://www.xfinity.com/support/articles/peacock-manage-subscription

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snacker31

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I don't have a TV box of any kind. This is what happens from the unlink option via the Web Xfinity interface:

(edited)

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5 hours ago

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XfinityRaul

Official Employee

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2.2K Messages

@snacker31 Thanks for sharing the screenshot of the message you're receiving when attempting to unlink the account. I'd be happy to see if there are any alternatives to removing it outside a box removal. 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 hours ago

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snacker31

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Thanks @XfinityRaul , sent the direct message. 

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5 hours ago

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XfinityAlfonso

Official Employee

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2K Messages

Thanks so much for doing that @snacker31! We do reply to these  in the order received, and look forward to assisting you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 hours ago

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