Can't unlink Peacock account from being Xfinity managed

I don't have a TV box of any kind. This is what happens from the unlink option via the Web Xfinity interface:

@snacker31 Thanks for sharing the screenshot of the message you're receiving when attempting to unlink the account. I'd be happy to see if there are any alternatives to removing it outside a box removal. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

Thanks @XfinityRaul , sent the direct message. 

Thanks so much for doing that @snacker31! We do reply to these  in the order received, and look forward to assisting you. 

what is the fix for this?  I have the same issue and the same error message.  I looking back at other posts this seems to be a long running issue for Xfinity.  Can you please post the solution not behind direct messages so others can benefit?  Or get the error fixed?

Hi there, @user_ktc682 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the inconvience you are experiencing with getting charged for Peacock. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.