Visitor

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1 Message

Wednesday, October 15th, 2025

Can’t speak to anyone who speaks clear English and the assistant on the website is useless.

I needed to cancel a payment and request an extension due to my direct deposit date changing and the woman, who I’m guessing is somewhere in India or Pakistan, could barely speak English and she literally said she could nothing to help me. She said she couldn’t cancel my scheduled payment. I asked to speak to someone who could help me with that and she said “There is no one.” Wow. What fcking country am I in? You suck! 

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Official Employee

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1.7K Messages

9 hours ago

 

user_sbteyd Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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