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Dereksma1
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5 Messages

Friday, June 13th, 2025 11:31 AM

Can't speak to anyone except a stupid ai

I made a payment arrangement for my past due balance and my current balance and they went ahead and suspended my service without looking at my account, im sick of xfinity im about ready to find and go with someone else for internet, tv and phone, I don't even need or use my house phone and this mess is ridiculous,  I made an arrangement so my services should not have been turned off.. [Edited: Language].

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2 days ago

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XfinityBenjaminM

Official Employee

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2.1K Messages

2 days ago

 

Dereksma1 Hello! Thank you for reaching out to us here on our Community Forum. The process of temporarily suspending an account is an automated process. If your payment was submitted close to the time our system would review the account, that is most likely why it was turned off. We'll be happy to take a look and see what we can do to help. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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Dereksma1

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5 Messages

I did that, how long does it take to get a reply from support once I send a message.

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2 days ago

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