6950236's profile

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1 Message

Mon, Nov 2, 2020 1:00 PM

Can't Return Equipment

I'm dealing with my father's closed Xfinity account.  He is 90 years old and in a nursing home.  I cannot go visit him because of COVID.  He is incapable of disconnecting his equipment and even if he could has no means to return it.

I've gotten Xfinity to update his postal address to my location but the name is spelled wrong.  I cannot get service to get the name corrected, because when I call they say "do it yourself, online!" but I cannnot access anything in the account online because the account is closed.

When they agreed to update the service address they said we would have six months to return the equipment but I have just received a postal bill (with wrong name) saying they're going to withdraw $120 from the bank on November 13th.

Comcast support employee: please look up account number  and reply there by e-mail or postal mail to the "c/o" address there.  No, I am not going to create an account just to deal with closing the account and I'm not revealing my e-mail address in this semi-public forum.



Official Employee


2.5K Messages

6 m ago

Hi there. We can absolutely take a look at the bill and see what we can do as far as that goes. In the meantime, are you able to go ahead and return the equipment to the local Comcast store? We would just need any modem he may have had through us and any cable box of ours he may have had, with its power cord to be returned. 

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