6950236's profile

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1 Message

Mon, Nov 2, 2020 1:00 PM

Can't Return Equipment

I'm dealing with my father's closed Xfinity account.  He is 90 years old and in a nursing home.  I cannot go visit him because of COVID.  He is incapable of disconnecting his equipment and even if he could has no means to return it.

I've gotten Xfinity to update his postal address to my location but the name is spelled wrong.  I cannot get service to get the name corrected, because when I call they say "do it yourself, online!" but I cannnot access anything in the account online because the account is closed.

When they agreed to update the service address they said we would have six months to return the equipment but I have just received a postal bill (with wrong name) saying they're going to withdraw $120 from the bank on November 13th.

Comcast support employee: please look up account number  and reply there by e-mail or postal mail to the "c/o" address there.  No, I am not going to create an account just to deal with closing the account and I'm not revealing my e-mail address in this semi-public forum.

Responses

ComcastMorgan

Official Employee

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2.5K Messages

7 m ago

Hi there. We can absolutely take a look at the bill and see what we can do as far as that goes. In the meantime, are you able to go ahead and return the equipment to the local Comcast store? We would just need any modem he may have had through us and any cable box of ours he may have had, with its power cord to be returned. 

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Visitor

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1 Message

2 m ago

I am an officially disgruntled Xfinity customer

For any and all either dead or demented Comcast/Xfinity customers, whose kids/relatives cannot sign into their dead/demented relatives e-mail or Xfinity account, and therefore cannot cancel their accounts,  and who have received zero help from Xfinity regarding this problem, here is some info:

The equipment return address is at 

Comcast

[Edited: "Personal Information"]

It would make sense if you included the original customers name, phone number, service address, Xfinity account number  (several copies)  so that there is a better than even chance that your return gets credited to your account.  Given the horrific customer service I experienced with Comcast/Xfinity, I certainly cannot guarantee that they indeed will credit your account, because they are a corporation and as such cannot be held to their word unless sued in a court of law.

The helpless, hopeless, useless Comcast customer service agents apparently were not allowed to give that "top secret address" to anyone, so I gladly trumpet it out to all the world..

There is an e-mail address to use to directly contact the VP of Customer service:     

[Edited: "Personal Information"]    

and    [Edited: "Personal Information"] 

I will not ever return to Comcast/Xfinity because of the hours and hours of "run-around" [Edited: "Inflammatory"]. 

Thank you for your consideration. 

[Edited: "Inflammatory"]

(edited)

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