Can't Return Equipment
I'm dealing with my father's closed Xfinity account. He is 90 years old and in a nursing home. I cannot go visit him because of COVID. He is incapable of disconnecting his equipment and even if he could has no means to return it.
I've gotten Xfinity to update his postal address to my location but the name is spelled wrong. I cannot get service to get the name corrected, because when I call they say "do it yourself, online!" but I cannnot access anything in the account online because the account is closed.
When they agreed to update the service address they said we would have six months to return the equipment but I have just received a postal bill (with wrong name) saying they're going to withdraw $120 from the bank on November 13th.
Comcast support employee: please look up account number