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user_p5bel5
1st Topic

Visitor

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2 Messages

Monday, May 25th, 2026 6:58 PM

Can't Reach Anyone

I have a medical condition and got behind on my bill because of it. I need my service reactivated in order to catch up on the bill, because I work from home. I tried to call 3 times and couldnt reach someone through the automated line. I went to a store in person and they said they couldn't help me. Im genuinely ready to switch ISPs if I cant get this figured out today.

Question

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Updated 

8 hours ago

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Oldest First
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EG

Expert

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118.1K Messages

10 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

2

XfinityThomasD

Official Employee

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1.8K Messages

9 hours ago

 

user_p5bel5 Thank you for creating a post on our Community Forums. If the account has already gone into a soft-disconnect for non payment, it will normally require a payment made for at least the past due portion to have services restarted. Given that you have been having trouble reaching someone for assistance, my team can help review the account and see if there are any options available. Please send our team a direct message with your full name and address.

 

 

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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