Can’t reach anymore at Xfinity

Hello I wanted a payment extension I can’t make the payment on the 24 I wanted to extend it to the 5 of September they gave me a number but they keep hanging up on me I can’t seem to reach anyone

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EG

Expert

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120.2K Messages

1 hour ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityDuron

Official Employee

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969 Messages

1 hour ago

I understand the importance of getting this arrangement set up. Please try this link in order to get your arrangement active. https://www.xfinity.com/bill-pay/flexible-payment

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U

user_7d8wnd

16 Messages

I did that and nothing and I cal and nothing I can’t reach anymore

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59 minutes ago

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user_7d8wnd

16 Messages

I need help with just getting an extension or to collections

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57 minutes ago

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user_7d8wnd

16 Messages

I tried that it just give me to August 25

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55 minutes ago

0

Do you happen to have access to your Xfinity app? Unfortunately on this platform we don't have the ability to set up payment arrangements. Have you tried calling the (800) Comcast number to have your request fulfilled?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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46 minutes ago

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U

user_7d8wnd

16 Messages

Yes I called and I chatted rhey are no help I wanna get on a hardship plan and nothing

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40 minutes ago

0

Billing

user_7d8wnd

Can’t reach anymore at Xfinity

EG

XfinityDuron

user_7d8wnd

user_7d8wnd

user_7d8wnd

XfinityDuron

user_7d8wnd

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