Visitor
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3 Messages
Can't pay my final bill
I canceled my services and need to pay my final bill. When I try though the app, it says my access is restricted. When I try to do it over the phone, it says it doesn't recognize my phone number. When I try to pay online without logging in, it says it doesn't recognize the address. I spoke with an agent over the phone and they said I had to do it online. I went to the online chat and the chat bot said I needed to speak with an agent because my account is "past due." Anyone else running in circles trying to pay their final bill?
CCRose1
Contributor
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242 Messages
2 years ago
Hello @user_614844. Sorry to hear you are having issues paying your bill. Is this the site you are having issues with: https://idm.xfinity.com/myaccount/account-selector?execution=e1s1? If you happen to have your account number you can use that. If not, you can send us a direct message, and we can help to make sure the information on the account matches so that you can use the self-service options to get this done.
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