Hello @user_9w22gg, thank you for taking the time to leave a post. Sorry to hear you're having trouble making your payment online. I can certainly understand how frustrating it is when you're trying to pay your bill, and the website isn't working as expected. To help narrow down the issue, could you let us know what happens when you attempt to make the payment? For example, do you receive an error message, does the page fail to load, or does the payment simply not process? Thank you, @EG
EG
Expert
•
119.8K Messages
2 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityMarshante
Official Employee
•
1.3K Messages
2 hours ago
Hello @user_9w22gg, thank you for taking the time to leave a post. Sorry to hear you're having trouble making your payment online. I can certainly understand how frustrating it is when you're trying to pay your bill, and the website isn't working as expected. To help narrow down the issue, could you let us know what happens when you attempt to make the payment? For example, do you receive an error message, does the page fail to load, or does the payment simply not process?
Thank you, @EG
1
0