1 Message
Can’t pay my bill online or over the phone!
My xfinity internet is shut off and I’m trying to pay my bill. Xfinity’s website will not let me into my account it’s says access not authorized and I tried 3 different devices to get into my account and none work so I figured I would call the xfinity number to pay my bill and it doesn’t even give me that option it says I need to login to my account which I can’t because it won’t let me. I’ve been trying to somehow get my bill paid for 5 hrs now so I can have my internet turned back on. Please help!
user_bgxw9h
1 Message
2 years ago
I'm having the exact same issue. I've been trying to pay the bill for 4 days. Going to cancel Xfinity.
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EG
Expert
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112.9K Messages
2 years ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEricB
Official Employee
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2.5K Messages
2 years ago
Hello @user_rsfr1j, and thanks for reaching out with your login, and payment concern. I would be happy to assist in any way I can.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_koiv4g
1 Message
2 years ago
Yes, Xfinity has suddenly made it impossible to pay online unless you download their app, which I refuse to do. They made it very difficult to pay by phone as well, I had to give another reason in order to speak to a live person. Ridiculous.
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user_0dj962
1 Message
2 years ago
I’m about to cancel comcast too I been trying all week to reach a live person or by phone with no success I’m pretty mad.
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