1 Message
Can't pay my bill because user permissions are messed up. Do you actually want my money?
Suddenly my account is only a member, so I can't pay the bill. No one else uses this account, and I don't know hoe the change happened. The stupid assistant can't tell me who the primary user is supposed to be. I can't reach an actual person, so I have no idea how to resolve this.
XfinityThomasB
Official Employee
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1.8K Messages
2 months ago
user_1cxm0q
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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EG
Expert
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109.9K Messages
2 months ago
Concern moved here to the Billing help section .
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