Visitor

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2 Messages

09/28/2026 4:47 AM

Can’t pay minimum amount

I need help paying the past due balance of 6.58 but it keeps declining my payment no matter what card i try 

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Official Employee

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3.7K Messages

3 hours ago

 

user_xai44t Thanks for reaching out about making a payment for your past due that keeps failing. I would be happy to help in any way I can. Are you using our website or the app to make the payment, and are you using the normal payment method you have been using in the past? You mentioned multiple cards were used. Did you make multiple small payments recently with different payment methods for each one?

 

- XfinityEricB

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