Skip to main content

    Support

    Offers

U
user_c00aea
1st Topic
1st Like
1st Reply

Visitor

 • 

7 Messages

Monday, July 3rd, 2023 5:38 PM

Closed

Can’t pay bill - unknown server error

I attempted to pay my upcoming bill two weeks ago and made it through to the submit screen only to receive an “unknown server error”.  Figured I’d wait a bit and/or download an app update.  Neither of these solved the issue.  Just logged in again and getting the same error at the same step.  Attempted multiple payment methods, that made no difference.

Question

 • 

Updated 

2 years ago

1K

5

0

CCKrista

Retired Employee

 • 

1.5K Messages

2 years ago

Good afternoon u/user_c00aea, thank you so much for reaching out on our forums with your Xfinity Rewards concerns. We'd be happy to take a closer look at your account to see how we can help. To get started, please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.

 

 

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Peer to peer chat" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

0

0

user_69502e

1 Message

2 years ago

I'm having the same issue, how do I get assistance?

1

0

XfinityThomasC

Official Employee

 • 

2.5K Messages

Hello, @user_69502e Could you please send our team a direct message with your full name and full address? To send a direct message: 

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_n95fge

1 Message

2 years ago

So, for those of us having the same issue, what is the fix?  I had to chat with someone earlier who gave me a new link to use.  Not sure if I have to use this "new link" now to pay any future  online bills.

I'm able to pay ALL my bills quite easily EXCEPT FOR XFINITY.  Not only is this issue not fixed for me, but trying to reach customer service is a nightmare.

1

0

XfinityEricB

Official Employee

 • 

2.2K Messages

Hello @user_n95fge, and thanks for reaching out to us about your payment issue you are having. I would be happy to assist with getting this fixed. Is the error happening when using the Xfinity app, or the website?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_jg4t3h

1 Message

2 years ago

Hello, I'm having the same issue here - I keep trying to pay my bill online because there's no more option to pay by phone, and each time I get the same message that "unknown error occurred" - how can I pay my bill? Any guidance is most appreciated, thank you.

1

0

XfinityDena

Official Employee

 • 

3.2K Messages

@user_jg4t3h Thank you for reaching out to our forums! I am sorry to hear that you are unable to make a payment due to the error message. Since you are trying to make a payment we do offer other convenient self-service options to pay your bill through Pay your XFINITY by Comcast bill anytime by following the link: https://www.xfinity.com/bill-pay, visiting a local service center (https://www.xfinity.com/support/service-center-locations/), sending a payment in the mail, or by calling 800-266-2278 and using the automated system.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

kimberlyf

Regular Visitor

 • 

9 Messages

2 years ago

I am having the same issue.  Unknown Server Error.  I've been paying my bill on line for years.  What's going on? If I can't pay on-line how do I know if I mail in a payment it'll get posted?  No matter which card I use I get the same error. Unknown Internal Server Error.

3

0

XfinitySara

Official Employee

 • 

1.7K Messages

Hey there, @kimberlyf! Thanks for leaving a comment with your shared concerns. We'd love to see what we can do to help :) May I ask how you're accessing your account online? Are you visiting the My Account website, or using the Xfinity App?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

kimberlyf

Regular Visitor

 • 

9 Messages

@XfinitySara​  FYI I tried both and over the phone.  BUT I just was able to make my payment using a NON Chase Bank Account.  I tried multiple times using my Chase Debit Card and my Chase Credit Card.  Same Issue.  But when I used my Credit Union Account Card it worked fine.  Maybe something to do with Chase?  IDK.

2 years ago

0

XfinityEricB

Official Employee

 • 

2.2K Messages

I would definitely give them a call. They may have a restriction on the card that is causing the problem with making the payment. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

forum icon

New to the Community?

Start Here