New Poster
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8 Messages
Can't Pay Bill Online SOLVED
Have you seen this error?
Access Denied
You don't have permission to access "http://payments.xfinity.com/new" on this server.
Reference #18.627b3217.1706824021.90af64b
If so what I did to solve it was install firefox and went straight to xfinity.com billing and it worked fine. It seems that if a browser has any extensions etc the site refuses to load. So here are the steps
- Got to https://www.mozilla.org and download ``Firefox``
- Install on your machine and skip any [Edited: "Language"] it asks you.
- Go to xfinity.com sign in
- Go to billing
- Pay bill
[Image Removed: "Personal Information"]
Best of luck ; also though I didn't test it you might be able use edge or chrome as well.
XfinityMarcos
Official Employee
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1.7K Messages
7 months ago
@Zer0Necrosis, thank you so much for posting about your workaround and helping others in our Forum community. Did you have any other concerns regarding your payment or your preferred browser in relation to the Xfinity site?
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gloworm0107
1 Message
7 months ago
I had this trouble, too. I was able to pay by going into incognito mode.
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user_5ipubq
1 Message
7 months ago
I have been trying to lay my bill for 2 days now and everytime I click to pay it gives me an error message I’ve tried what y’all said and still nothing
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user_lrti55
1 Message
6 months ago
I never received that error message when I used a stamp and envelope. Why is that Xfinity?
As a matter of fact, the same is true with using the phone payment method.
(Xfinity is the only service that I pay to online that have this or a similar problem.) Probably another form over function design.
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user_ar5d2y
1 Message
4 months ago
When is Comcast/Xfinity going to fix this issue? It is outrageous that a corporation of your size and customer base cannot fix a coding issue with site navigation that has been impacting their customers' ability to pay a bill online!
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rxcapasso
Visitor
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1 Message
2 months ago
I have been having the same problem for the past several months. I'm not able to pay my bill with either Chrome or Edge. I've deleted all cookies to start with a clean plate but still no joy! Too many people are having thid same problem. It's about time it was fixed. Never had a problem before so it should be an easy fix. Just put everything the back the way you had it before! Work arounds on the part of a paying customer is unacceptable. Any workarounds should be completely transparent to the paying customer and not become his responsibility.
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user_zfagny
1 Message
1 month ago
Yea, this is still happening.
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mw914
Visitor
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1 Message
1 month ago
Your payment system is down. I've been trying to pay my bill for 3 days. Error "something went wrong" on the app. Yes I have updated it, removed it reinstalled. Same. On a web browser just a blank page when I click make payment.
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cdw55
New Poster
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2 Messages
27 days ago
I've had this same problem, of not being able to pay my bill online, getting a white screen, etc. Eventually, I used my remote to search for clues on what to do. Came across an option to pay my bill using my remote. Then I was prompted, " Next time say, "Pay My Bill" while holding down the voice command button. Takes you right where you need to be to pay your bill. Your PIN is the first 4 letters of your password. This is my go-to method now until Xfinity gets this matter resolved. Hope this helps someone.
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